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Troubleshooting
Fixes for export, preview, browser and account problems.
Troubleshoot a Failed Export
If Export MP4 stops, errors, or produces no file, this walks through the causes — the most common being a non-Chromium browser — and how to fix each.
Troubleshoot a Slow or Frozen Preview
If the preview stage stutters, lags, or freezes, this covers the usual causes — heavy templates, large images, low memory, too many tabs — and how to fix each.
Troubleshoot Missing Fonts
If your graphic shows the wrong typeface, it's almost always because the Google Fonts didn't load — here's why and how to fix it.
Troubleshoot a Blurry Logo
If your uploaded logo looks soft or pixelated, it's almost always a low-resolution source being scaled up — here's how to fix it.
HeyMotion Browser Requirements
Which browsers work with HeyMotion — a Chromium browser is required to export video, and here's why and what's recommended.
Contact HeyMotion Support
How to reach HeyMotion support and exactly what to include so we can help you fast.