Frequently Asked Questions

#Frequently Asked Questions

Short answers to the questions we hear most. Each one links to the full article if you want detail.

#What is HeyMotion?

It's a browser-based tool for making branded, animated video graphics — counters, charts, callouts, lower-thirds, transitions — that you export as MP4 and drop into your editor. See What Is HeyMotion?.

#Do I need design or animation experience?

No. You pick a template, type your own words and numbers into a few fields, and the motion is built in. See Create Your First Graphic.

#Does it work in a browser?

Yes — HeyMotion runs entirely in your web browser at https://heymotion.io/app. There's nothing to download. See What Is HeyMotion?.

#Are my files uploaded?

No. All rendering and export happen in your browser, and images you add are embedded locally — nothing is uploaded to make a video. See Privacy and File Processing.

#What browsers are supported?

In-browser video encoding needs a Chromium-based browser (Chrome, Edge, Brave, or Arc). You can preview in other browsers, but export may not work. See Browser Requirements.

#Can I use exports commercially or for clients?

Yes — the graphics you make are yours to use, including in client work. The bundled fonts come from Google Fonts under open licenses that are safe for commercial embedding. See Privacy and File Processing for how your content is handled.

#Can I upload my logo?

Yes. You can upload a logo image that fills every logo spot, or use up to three lines of logo text plus a handle. See Upload Your Logo.

#Can I use multiple logos or brands?

Free, Creator and Founding include one brand kit. Multiple brand kits come with the higher tiers — Studio gives you 5 and Agency gives you 10 — so you can keep a separate kit per client or channel. See Manage Your Subscription.

#Do I need an account to export?

Yes. Browsing the library, editing a card and playing it back all work signed out, but producing an MP4 requires being signed in — that's what the monthly export allowance gets counted against. A free account is free and includes 5 exports a month. See Create Your Account.

#Which video editors does it work with?

Any editor that imports MP4 — CapCut, Premiere Pro, Final Cut Pro, and DaVinci Resolve all work. See Use in CapCut.

#Are exports watermarked?

On the Free plan, exports carry a small watermark. On any paid plan — Founding, Creator, Studio or Agency — exports have no watermark. See Manage Your Subscription.

#What export formats are supported?

Exports are MP4 (H.264) at 30fps. WebM and GIF export are planned but not yet available. See Export an MP4.

#Can I cancel anytime?

Yes. Paid plans can be cancelled anytime from your account page through the Stripe billing portal; you keep paid features until the end of the period you've paid for. See Cancel Your Subscription.

#What happens to my projects after cancelling?

Your brand kit and saved presets are planned to remain on your account, and your exported MP4s are already on your own computer, so cancelling doesn't remove your work. See Cancel Your Subscription.

#Can I request a template or feature?

Yes — email support@heymotion.io with what you'd like to see. See Contact Support.

#Does it work on mobile?

The editor is mobile-responsive, so you can browse and customize on a phone. Exporting an MP4 needs a desktop Chromium browser, though, because in-browser encoding relies on WebCodecs. See Browser Requirements.

#Does it have an API?

Not yet — an API is planned for a future tier. If you want to drive HeyMotion from an AI assistant today, use the MCP server (below).

#Does it support MCP?

Yes. HeyMotion ships an MCP server so an AI assistant like Claude can list templates, render previews, and render clips for you. See HeyMotion MCP Overview.

#What is the difference between a render and an export?

An export is a video you make yourself by pressing Export MP4 in the studio — your browser does the encoding, and a sequence of several cards stitched into one file counts as a single export. A render is a clip an AI assistant produces through your remote MCP key, which runs on our servers and so has its own smaller monthly allowance. Still-image previews through MCP are free and never counted. Both meters appear on your account page and both reset on the 1st. See Renders vs Exports.

#Related Articles

Start with What Is HeyMotion?, reach a human via Contact Support, or explore the HeyMotion MCP Overview.