Legal

Refund & Cancellation Policy

Effective July 23, 2026 · Last updated July 23, 2026

This policy explains how cancellations and refunds work for HeyMotion paid subscriptions. It forms part of our Terms of Service.

Subscriptions and auto-renewal

Paid plans are auto-renewing subscriptions. Your plan renews automatically at the end of each billing period (monthly or annual) at the then-current price, charged to your payment method on file, until you cancel. There is a free plan, so you can use HeyMotion without a paid subscription.

How to cancel

Sign in and go to your Account page.
Click Manage billing to open the secure Stripe customer portal.
Choose Cancel plan (you can also change plans or update your card there).

When you cancel, you keep your paid features until the end of the period you've already paid for. After that, your account returns to the Free plan (720p exports, a small watermark, up to 5 exports per month). Your saved projects and brand kit stay in your account.

Refunds

Because you can cancel anytime and keep access through the end of your paid period, we generally do not provide prorated refunds for the unused portion of a billing period. Two exceptions:

7-day satisfaction window (first payment). If you're charged for your first subscription payment and aren't satisfied, email us within 7 days of that charge and we'll refund it in full and cancel the subscription.
Billing errors. If you were charged in error — a duplicate charge, or a charge after a confirmed cancellation — we'll refund it. Contact us and we'll make it right.

Refunds are issued to your original payment method through Stripe and may take a few business days to appear. Annual plans are covered by the same 7-day first-payment window; after that, an annual plan runs until the end of its paid year and then renews or, if canceled, stops.

Failed payments

If a renewal payment fails, Stripe may retry it over a short period. If it can't be collected, your subscription ends and your account returns to the Free plan. You can update your card anytime in the billing portal to keep your plan active.

Founding plan

The Founding price is locked for the first 25 members for as long as the subscription stays active without interruption. If a Founding subscription lapses or is canceled, re-subscribing will be at the then-current standard price.

Questions or a refund request

Email support@heymotion.io with your account email and what you need. We aim to respond within 1–2 business days.